Great service clear information I was out by noon with car wash also Nick very helpful
Nick, at Tempe Kia told me he would call me with any updates. My sun roof was broken. I called 3 times (I’m a female) cause he never called me. 6 weeks later my husband finally called and he gave my husband an update right away. He took the time to look it up on his computer he was courteous to him. When I called he was short with me and kept telling me he didn’t have any updates on the part and he didn’t have any clue when it would be in he sounded bothered when I would ...
Always pleasant and friendly staff. My car is clean and service follow up is great.
Joe singleton was the best at what he did he got us in and out in a timely fashion
Quick service, in and out in an hour, service quick, attentive, atmosphere good s service attendants nice
Very friendly, helpful, professional and courteous. Always a pleasant experience. It's been that way every time I have visited.
Easy to get a last minute oil change and tire rotation. Person that answered the phone told me that they would be able to get me in and out in about 90 minutes. Brought my vehicle there and the service advisor got me written up right away. He asked me if they could wash my vehicle for me while I waited, I said, "HECK YEAH" Sat down to some work in their waiting area and grabbed a cup of fresh brewed Keurig coffee to enjoy. About 45 minutes later, they texted me that my vehicle was all finished and that ...
Kia Tempe was the best dealership experience I’ve had in many years! Rodney and his support staff made the entire process both simple and straightforward!
Clean and friendly staff They always let you know the status of your car when you waiting
Always helpful, polite, and efficient. Have purchased three cars and good service record. Very positive experience.
On time. Great service. Fair price. Beautiful facility. The service advisor was very knowledgeable about the vehicle.
I wasn’t sure what I was looking for but I had the help from Jo to go over a few different models with me. He was very friendly and polite. Very handsome young man.
I came into the dealership and worked with Jo. I had a great experience working with him. I would recommend him to anyone. Thank you!
Recall replaced. Paula is always delightful. Appreciate the car wash. Did not use but glad glad for Lyft option.
Great service, facility is welcoming, so much so that I drove over an hour away to get my car serviced here, rather than locally. They keep the Kia buying experience great.
Paula Sceili has always provided excellent customer service for the past 15+ years. When practical, I normally wait at the dealership while service is being performed on my car. Paula always keeps me up to date on the status of the service and lets me know approximately how much longer it will be. If there are any suggested additional services that might be required in the near future, she lets me know but there's never any pressure to get them completed.
Very helpful and willing to go the extra mile to get my car done in a timely manner
Great!! Friendly Staff, Great Service, they even washed the car. Unfortunately, it rained later that day. I'll be Back!
Good service, friendly staff, good value, effective communications with me regarding the status of work on my car.
Everyone I have dealt with are so polite. They gave me a waiting time and has always been delivered earlier than expected
was glad I was able to get a right away appointment when my car started having problems -- they stepped right up
Friendly staff who washed my car. Appointment was super easy to make and was a very pleasant experience.
I came in for routine service about 15 minutes early for my appointment. My vehicle went right in and was back out well before it was promised. Joseph clearly explained the inspection results and didn't try to sell me anything that wasn't needed. The facility was very clean and comfortable. Overall, a great experience.
Service center was great! They were quick and friendly. Used the wifi and worked while waiting but they have shuttle services as well.
The service is Fabulous, quick and always professional! The service tech is extremely helpful and always friendly!
It was awesome very professional got my done the same day witch really helped a lot.
KIA service center is one of the best I have dealt with. They listen to my concerns and are never dismissive. They never try to upsell me on services I don't need.
We loved working with Staci Charles when purchasing our first new vehicle! She was friendly and went above and beyond to make sure we were happy with our experience. I'm grateful to say that we did not have a stressful car buying experience like many people had warned us of. Will definitely be recommending Tempe Kia to our friends and family. And of course, we are loving our new Sorento!
From Sales to the Service Dept. Staff is always friendly and accommodating even when they are busy!
Nicole Thomas in sales was an absolute pleasure to work with. She ensured I had a person to assist when I got to the dealership. Rolando was an absolute help with the test drive and very knowledgeable about all the features it has. The finance team was amazing to work with. They were able to beat my pre qual offer and get my payments lowered. All in all, I was at the dealership for about 3 hours and it was a pleasure to do business with Tempe Kia. I will definitely recommend.
Whenever I go to Tempe Kia the service is wonderful. I am attended to quickly and efficiently!!!
I drove in without an appointment and was immediately helped. the customer service person was very friendly and helpful.
Always great service for the vehicle. The vehicle is clean and ready when promised. Thank you guys.
My service advisor Andres Carrillo is spectacular. On time, attentive and knows my needs. His time estimates for work being completed is accurate every time. He keeps me updated. Couldn’t ask for more in a service advisor
Always prompt and courteous with minimum waiting. After my husband died I took the car in for an oil change attendant treated me with compassion and did not charge me for the service. Now that is exceptional customer service.
The staff was very professional and friendly. They explained the whole process and completed the service efficiently and at a fair price. I would recommend Tempe Kia to my friends and family.
Vaughn was very professional and did my oil change quickly. He even checked out my whole car and realized I need new windshield wipers and replaced those for me. Paula is always very friendly and prompt to check you in and out. She also keeps you informed along the way.
Rodney was amazing!!! He found the vehicle I was looking for and contacted me when it arrived. He didn’t try to sell me something I didn’t want.
Love this dealership. Fast, friendly, welcoming. Thanks, Paula, for quickly handling my recall service. Not buying a new car right now but my favorite salesman, Ron, even said hi.
Every time i visit Tempe Kia the customer service experience is outstanding. Every team member is courteous, knowledgeable, and professional. I usually work with Paula Scelli —-great, great employee!! Yesterday she was not in the office; Nick helped me throughout the process of the airbag recall inspection. I received the same polite and professional service from him. The exceptional service, I’m sure, all customers have come accustomed to at Tempe Kia. Many thanks!!
Paula Sceili is my go to person, always a smile and keeps me updated on what is going on with the service, recall or whatever is going on. There to greet and there to walk you back to my car. Overall the waiting area is always clean as well as the restrooms, the cleaning unit is A1.
It is always a pleasure to work with Paula Sceili. My Kia Sorento runs great
Service was on time and Paula my service advisor was efficient and got my repairs done on time . Called every step of the way . Will go back for sure
Always had great service exp once but they redeemed themselves ,so going its extra great lol
Jairo Carrera did a great job, always happy to help and explain to me about the car service.
It would be nice to see more new vehicles in the showroom while waiting for my service to be done. No incentive to buy new. Thx
Very friendly service staff. Got vehicle out at the promised time. Comfortable customer waiting area. Only problem was their car washer was broken so vehicle was returned unwashed.
Jairo did a great job explaining the recommended service without pressuring to make a sale. Good job!
My recent experience with Tempe Service Dept was excellent.. My experience with Paula Sceili has always been very good and this service visit was as good as it has always been .Paula takes her job very seriously and she makes sure that every thing is taken care of to the satisfaction of the Customer. This is my second Kia Sorrento and Paula has been there to service and advise and as a customer I have been more than satisfied. Thanks to Paula my latest Kia is running like a new car and I am more than satisfied. Michael Cusick
Everyone was so pleasant and helpful. The employees looked like the enjoyed their jobs and helping people.
Always very nice staff. Have been going here for several years and will continue to get my car services here in the future.
The service was fast and reliable. All of the staff are friendly and very helpful.
Was in and out in no time at all. They made it very easy and simple.
Prompt and courteous service. Notified me when my vehicle was ready and check our was easy.
My service advisor, Paula, has always provided great customer service, and I trust the advice she gives me about my vehicle and any repair needs. No upselling, just what I need or will be needing soon, and many times I don't need to worry about any repairs or service at all. Trust is priceless in the auto industry.
My service here is always top notch - efficient and thorough! I appreciate the customer friendly atmosphere!
Possibly the best car buying experience ever. My wife and myself enjoyed all of the aspects of this dealership.
First time here, wonderful experience. I worked with Paula, and she was incredibly helpful! Thanks!
Had the best service t Tempe Kia, have been a loyal customer for years!!! Thank you for the consistency!!! Amazing Team ☺️ I will definitely be coming back!!
My appointment for service was very good this time. My service provider was informative and very friendly. He kept me updated on the status of my vehicle service and was true to his word - the car was completed just a few minutes over estimation! I will use the same service provider on my next visit! Thanks Nick Caccia!!
Service was wonderful, as usual! Jairo took grate care of me and my vehicle was back to me before no time!
Excellent Customer Service! Thank you, Nick and Team. You all go above and beyond. Thank you for always making this a pleasant experience.
Friendly service advisors and clean facility. Highly recommend the dealership for servicing your vehicle. Great!
No BS; straight talk; good follow up from sales to service. Not one mishap. Seems like the right & left hand(s) work together. How refreshing in this day & age. After sales, the customer gets dropped like a boyfriend with bad breath.
I bought my Kia Soul at this dealership nearly five years ago. I have always been happy with the way I have been treated by the service employees who work there. This was my first time working with Rina and she was fantastic. She was friendly, fast and extremely knowledgeable. I will ask to work with her the next time I bring my car in for service. I hope the management of this dealership appreciates her. She is a real asset to this dealership.
So fast and friendly they told me exactly when my car would be ready. Always take car to Kia
I look forward to calling your dealership and am very pleased when service writer Jaime friendly voice recognizes me and sets my appointment. It’s a pleasure to have hive greet me by name when I arrive. I consider him to be my friend and drive an hour each way for my service.and to be treated in a way that is very uncommon in business today. He always reviews the work done and upcoming service needed. My car has only been serviced at Tempe Kia, promptly as I wait in your dealership. This is my second Kia to be ...
Very helpful and clean. The customer service was far better than the Mesa kia dealership they could really take notes from ya'll.
So far, I've great service at the Tempe Kia location! They're friendly & take time to answer questions without feeling rushed. Efficient & timely projections on completed work. Great Customer Service... something lacking these days!
My mother & I only go to Tempe Kia for vehicle service-always a good experience!
Used the service department and had great experience. Fast and efficient all services completed as planned
MY vehicle is usually ready before promised, they wash my vehicle, and recently they offered a Lyft ride home and back. The service at Tempe Kia is great.
Andres in the service dept. is always helpful, courteous, professional and always goes above and beyond!
Took my car in for it's 60k mile check up, and as always I received great service. I recommend Andres as your service technician.
I purchased my Kia Soul in 2015 and have always taken it back for service. Jairo has been my service technician and is great to work with. He is very personable and even remembers me by name when I come in. I feel he is trustworthy and has never tried to sell me more than was needed. Might I add that I was impressed with my salesman too. He was not a high pressure salesman who tried to upsell me. He found out what I wanted and directed me to the car I could afford. I was looking for a used ...
Was quick and easy service, very professional. Happy to be doing business with this location!
Paula is the best person I have ever encountered in a service area of any dealership. She is always respectful of my time, informative of the status of my car, and friendly.
Best experience from a dealership. Always first class treatment . Paula S. Is fantastic to work with . She truly cares for her customers . Thank you very much for all you do . We will be purchasing a Kia suv from this location because of our experience with the service department.
I had scheduled an appointment on line but the sales person I was supposed to see was not there but I was promptly helped by another sales person Byron, who went above and beyond to help me with my purchase of a new vehicle. I had a trade in, and he made the process so easy to say the least. He listened to me and knew the type of car I wanted, and never pressured me to get a car I did not want. He even delivered the car to me on his day off. Great customer service.
Even with out appointments they always take my vehicle in for service and that’s a plus
Paula that checks me in everytime I come in makes me feel welcome and so very pleasant
When I arrived there was no record of my appointment that I scheduled on line. I was expecting to be turned away or spend the whole day there waiting for an opening. What happened was I was treated exceptionally well...got my car serviced and was on my way in only a little big of time. Great staff and customer service.
Great service as always. An added bonus, they had the recall part in stock and were able to put it on. Didn't have to come back for a second time. Thank you Kia!
as usual everything was done quick, and they even washed my car. great job, thank you.
Each time I go in to Tempe KIA to get my vehicles (3) serviced Paula Screili has always went above and beyond to make sure I have my vehicle out in a timely manner. Has my vehicle cleaned and always lets me know if there is anything else that is needed or that will be needed in the future for my vehicles. Paula has always taken the time even if it's 5 minutes or less just to explain where my vehicle is at in line and when it's completed and always walks me outside to my car to make sure ...
Service was excellent! Quick, knowledgeable and my my car is fixed less than 24 hours
Everyone at Tempe KIA has always been so nice and really seems to want to please. The facility is clean and comfortable, and the service it’s always good.
Took my car in for first service, it was ready a lot quicker than I expected and they even washed her down. Nicole in service was very nice and even helped out with another issue I had not regarding the service 🙂
I have been a customer of Tempe Kia for over 10 years and Paula has been consistently kind, informative and trustworthy. I know that when she tells me my vehicle needs service she is not trying to upsell me. As a woman it's important to me to not feel I am being taken advantage of because of my gender or lack of knowledge. Paula always keeps me informed of the progress of my vehicles repair. She is my "go-to" advisor when I have concerns about my vehicle or just need general service. Thank you, Paula!
The service on my vehicle was finished quickly and they were very professional and courteous.
Appreciate the service :0) Always friendly, courteous , no upsale of services needed. been very Happy with Tempe Kia
Great waiting room but even better is the fantastic service that I receive from Paula. She keeps me updated and reviews any items that should be taken care of. She helps me prioritize what needs to be done immediately and what I can wait a little on. During the sales process, everyone makes promises to get the sale. Kia stood behind that promise and 11 years of dealing with Paula, I am still impress with the service.
I have the best service advisor “Jairo Carrera”7587 at Tempe KIA I trust him to advise me in taking care of my vehicle. Jairo has taken great care of me since 2014 both my 2014 Sportage and 2018 Sorrento
I bought my Optima at this dealership and have taken it in for service ever since buying the car. I have to drive at least 35 miles to get there but it is worth it. I don't think I have ever been overcharged and service was fast and complete. There is a new dealership in Mesa, however, I will continue to go to Tempe Kia.
I am always happy with the service Dept at Tempe Kia. My usual,service contact Hiro was off and his replacement is very courteous and communicative
Very clean, I do wish you still came out to great us when we drive in. I also think asking us if we would like a car wash would be nice. I had to ask after I heard it mentioned to another customer who was waiting. Everyone is very pleasant and helpful with any questions. I have recommended your dealership to several friends.
They are very prompt and Courteous they took very good care of my car Kia Soul I wasn’t there very long and they checked out everything I really appreciate there service again thank you
Excellent customer service, I was late to my appointment and I didn't have to reschedule. That was very helpful. The time they took to service my vehicle was the time they said it would take. Large waiting area. Thank you.
They were very friendly and offered many services that I didn't even know they had. Paula kept me informed and kept checking to see if the battery had shipped.
Every time I take my Kia Sportage in I feel like they get it done as soon as possible and he does a great job. So even though I’m not happy about the salesman that sold me my Kia. I am very happy with my service man. He’s done an amazing job
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