Customer Testimonials

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DealerRater Oct 8, 2021

Took my car in for first service, it was ready a lot quicker than I expected and they even washed her down. Nicole in service was very nice and even helped out with another issue I had not regarding the service 🙂

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DealerRater Oct 6, 2021

I have been a customer of Tempe Kia for over 10 years and Paula has been consistently kind, informative and trustworthy. I know that when she tells me my vehicle needs service she is not trying to upsell me. As a woman it's important to me to not feel I am being taken advantage of because of my gender or lack of knowledge. Paula always keeps me informed of the progress of my vehicles repair. She is my "go-to" advisor when I have concerns about my vehicle or just need general service. Thank you, Paula!

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DealerRater Sep 23, 2021

The service on my vehicle was finished quickly and they were very professional and courteous.

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DealerRater Sep 22, 2021

Appreciate the service :0) Always friendly, courteous , no upsale of services needed. been very Happy with Tempe Kia

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DealerRater Sep 18, 2021

Great waiting room but even better is the fantastic service that I receive from Paula. She keeps me updated and reviews any items that should be taken care of. She helps me prioritize what needs to be done immediately and what I can wait a little on. During the sales process, everyone makes promises to get the sale. Kia stood behind that promise and 11 years of dealing with Paula, I am still impress with the service.

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DealerRater Sep 17, 2021

I have the best service advisor “Jairo Carrera”7587 at Tempe KIA I trust him to advise me in taking care of my vehicle. Jairo has taken great care of me since 2014 both my 2014 Sportage and 2018 Sorrento

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DealerRater Sep 12, 2021

I bought my Optima at this dealership and have taken it in for service ever since buying the car. I have to drive at least 35 miles to get there but it is worth it. I don't think I have ever been overcharged and service was fast and complete. There is a new dealership in Mesa, however, I will continue to go to Tempe Kia.

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DealerRater Sep 11, 2021

I am always happy with the service Dept at Tempe Kia. My usual,service contact Hiro was off and his replacement is very courteous and communicative

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DealerRater Sep 11, 2021

Very clean, I do wish you still came out to great us when we drive in. I also think asking us if we would like a car wash would be nice. I had to ask after I heard it mentioned to another customer who was waiting. Everyone is very pleasant and helpful with any questions. I have recommended your dealership to several friends.

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DealerRater Sep 11, 2021

They are very prompt and Courteous they took very good care of my car Kia Soul I wasn’t there very long and they checked out everything I really appreciate there service again thank you

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DealerRater Sep 10, 2021

Excellent customer service, I was late to my appointment and I didn't have to reschedule. That was very helpful. The time they took to service my vehicle was the time they said it would take. Large waiting area. Thank you.

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DealerRater Sep 6, 2021

They were very friendly and offered many services that I didn't even know they had. Paula kept me informed and kept checking to see if the battery had shipped.

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DealerRater Sep 6, 2021

Every time I take my Kia Sportage in I feel like they get it done as soon as possible and he does a great job. So even though I’m not happy about the salesman that sold me my Kia. I am very happy with my service man. He’s done an amazing job

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DealerRater Aug 31, 2021

My service agent Paula recognized me from my previous service and treated me like a friend, Paula made me feel valued and she did not push me into getting something I did not need. Which I highly appreciated.

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DealerRater Aug 14, 2021

Thank you for giving me such excellent service, every time. I can always count on Andres to keep me informed and explain everything so well.

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DealerRater Aug 7, 2021

Paula is an excellent service agent. Don't make these surveys harder than they need to be. Next time have I a minimum number of words I have to fill out for one of your surveys, I'm going let Google pick something at random.

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DealerRater Aug 6, 2021

I have had no issues with Tempe Kia’s Service Department. I purchased my Kia from Horne Kia only because they had the only Sedona in town with the color and package I needed. I will never go back to that Dealership. I have no reason to trust the Sales Department so why would I trust the Service Department. If you enter their doors beware.

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DealerRater Aug 2, 2021

Paula Screili has always taken care of me when it comes to my 3 vehicles that I have with KIA. She is always MOST HELPFUL!!! She always lets me know where they are at when it comes to my car being worked on because of a recall or just getting oil changes. I want to thank Paula for always going the extra mile and always being 100% with me. Thanks Paula you are and have always been GREAT!!!

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DealerRater Aug 2, 2021

Took care of everything and kept in communication with me so I knew what was going on and since my poor Sportage tried to kill itself, the repair and replacement took weeks, not days, this was really appreciated. (I was well aware of supply chain issues which have affected everything from cat food to AC parts so the time it took was understandable ) And blessings on all their heads for getting me a loaner!

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DealerRater Jul 30, 2021

Great service. Jairo always takes great care of us. Always goes above & beyond. Always looks out for us and service is done right. Thanks again

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DealerRater Jul 30, 2021

Thank you for always getting me on the schedule and being so awesome. I love that I am always sent coupons for service items; they really help and are appreciated.

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DealerRater Jul 21, 2021

I always have a good experience at Tempe Kia Service. They work hard to make everything right in the shortest time, at the best value.

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DealerRater Jul 18, 2021

As always, Paula Sceili was exceptional. Courteous, friendly and polite. The service was prompt and the charges were as expected….no surprises. We also met with Susie Foushee in Sales to discuss a possible trade-in/new purchase. She was courteous and worked diligently to give us the information we requested.

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DealerRater Jul 17, 2021

This dealership is the best! They always take care of your needs and go above and beyond to meet expectations. The staff is extremely friendly and knowledgeable.

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DealerRater Jul 16, 2021

Always take my 3 Kia's to Tem po e Kia to be serviced. Paula is our CSR. She always take care of Kia's, like they were hers.

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DealerRater Jul 15, 2021

Appreciated the personal attention given from the service tech and the express service advisor. Always a smile and concerned for my satisfaction. First experience and impression was great.

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DealerRater Jul 11, 2021

I always receive on time notices and professional servicing information online. Everything is easy to keep up on…from servicing to making payments. Thanks for that.

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DealerRater Jul 9, 2021

It was good. I got there 30 mins. before appt and car was ready 55 mins after appt time. Car wad clean and job done right.

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DealerRater Jul 8, 2021

Geart friendly people in your service area. Was greeted by a nice young lady with a good morning sir how are you and a smile

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DealerRater Jun 30, 2021

Vehicle service was fast. I received a free CarFax report from this dealership showing all of my past services, including those from another dealership. Note that this dealership recommended that some additional services be performed that are not specified in the vehicle manual. To be fair, the items were noted as "Dealer Menu" items (such as fuel induction service) which is not recommended by Kia.

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DealerRater Jun 30, 2021

The most professional vehicle dealership I've ever visited. None of the slimy staff or tactics that are commonplace at others. Just a smile and great service from everyone.

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DealerRater Jun 28, 2021

My service appointment at the Kia Dealership was positive. I was waited on immediatly with professional and knowledgeable employees

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DealerRater Jun 27, 2021

Everyone there is very kind! All super helpful and professional. Prefer going here over Horne Kia, as they don’t even pay attention and have rude employees.

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DealerRater Jun 25, 2021

What every auto dealership should strive for. Friendly and honest.

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DealerRater Jun 18, 2021

I've always been impressed and satisfied with Tempe Kia.... both their sales and service departments. Nicole and Paula in their service department were terrific during this last service.

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DealerRater Jun 11, 2021

Thank you so much for the vehicle you chose for my family and I, now I can wake up in the morning to go to work, and no car problems at all. Thank to David and his teammates! Thank you! Wonderful service!

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DealerRater Jun 7, 2021

The staff was very courteous and helpful. The wait time was right around 3 and a half hours. My Kia was washed serviced and ready to go! It was a pleasant experience and I was very pleased.

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DealerRater Jun 7, 2021

"3 hours" ended up turning into them keeping my car overnight. Staff was mostly friendly, but the service center is like a war room. People climbing over each other and yelling over the loud music playing through the ceiling speakers.

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DealerRater Jun 6, 2021

Honest and friendly staff. Have been coming to this dealership since 2005 and referred many people due to the quality of their work. Very comfortable waiting area

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DealerRater May 24, 2021

This time they were able to take it in for a normal oil change and they gave it the updates it needed on the computer

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DealerRater May 21, 2021

everyone is so very professional and courteous. the dealership is very clean, the waiting area is well maintained with plenty of social distancing and very comfortable.

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DealerRater May 20, 2021

You have one service advisor whose is knowledgeable about his business and treat people with concerns of the problem the customer has. Andres Carillo is that guy if he doesn’t know the answer he consult with the mechanic and his manager

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DealerRater May 6, 2021

They were busy but still got our car completed in a short amount of time and the Lyft option is great and east to use

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DealerRater May 6, 2021

always excellent service. Jairo is the best service advisor I have ever worked with. I have never had a issue dealing with Tempe Kia service department.

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DealerRater May 2, 2021

I love the service I get from the service department at Tempe KIA! Fast, easy, confident, pleasant and a clean car! A TEN! Thank you

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DealerRater Apr 27, 2021

I am always happy with the service I receive from Paula service advisor is always there to help. I am never dissatisfied with the work

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DealerRater Apr 23, 2021

Love working with Paula, she is down to earth and knows her stuff. The car was done faster than I thought and they called me right away. I only with they had a loaner car like most dealerships have when having to drop it off for a couple hours

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DealerRater Apr 23, 2021

My experience with the dealership was phenomenal. Paula was very very friendly and kept in constant contact with me updating me daily for over a month on the status of my engine and injector replacement. Again the dealership was fantastic but Kiausa.com CS was xxxxawefull! Very disappointed in the email system used by KiaUSA for customer service.

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DealerRater Apr 16, 2021

Paula is the Best. We own 3 Kia and she take care of all our service needs. The service is always done on time at a fair price.

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DealerRater Apr 3, 2021

Great customer service. They are always kind and ready to do all they can to get your car back to you repaired and clean. Thanks.

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DealerRater Apr 1, 2021

My service experience was excellent on 03/29. The waiting room was very relaxing and the Service Advisor was very professional! Thank you for your continued great service!!

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DealerRater Mar 23, 2021

We have been with this dealership for the past 20 years and wouldn't change for anything. They just get better and better at servicing my vehicle and at customer service.

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DealerRater Mar 18, 2021

The people are very friendly and courteous the staff is really prompt and on time I love doing business at Tempe Kia I would highly recommend all my friends and relatives in any other individuals to pick their car to Tempe Kia

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DealerRater Mar 7, 2021

Excellent service. Great care of my car. Paula is outstanding. She is always available and responsive. That is why I keep leasing my cars at this dealership.

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DealerRater Mar 5, 2021

Awesome service as usual. I would highly recommend tempe kia to anyone buying a car or needing service on their car. Amazing staff at this store

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DealerRater Feb 24, 2021

Always very pleasant, customer focused and attention to detail. I have a Kia dealer within 2 miles of my home and chose to travel 16 miles to this dealership, I think that says it all

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DealerRater Feb 20, 2021

the certified factory trained service advisors at tempe kia are professional and listen. great service department fix my car was fix right the first time,

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DealerRater Feb 19, 2021

Nick Caccia is exceptional and does an amazing job. I love that I don't have to wait around forever like at most dealerships. Thank you for such great service!!

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DealerRater Feb 17, 2021

I always receive great service from Paula wonderful to work with answers all of my questions and the wait was not very long since I did not have an appointment

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DealerRater Feb 16, 2021

I bought my first car today and Russ really helped me out through everything! He is a great guy and a even better salesmen! Thank you

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DealerRater Feb 12, 2021

I got very Great customer service from this dealership and i’m very Glad I purchased my vehicle here and I got very excellent help from Esli!

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DealerRater Feb 7, 2021

Excellent and very attentive service. Esli was very patient and made sure I was comfortable with my car buying experience. She answered all my questions and even ones I didn’t know I was asking Make sure to ask for Esli, she will make your car buying experience a very pleasant one. Thank you Esli

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DealerRater Jan 2, 2021

Joe S. You were great man. Thank your for getting my wife and i the sorento 🚘 thank you and your team. God bless you all

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DealerRater Dec 14, 2020

One of the best car buying experiences I have ever had. Every employee we interacted with was extremely helpful and they made it feel like I was part of their family. I didn't feel pressured into buying, overall a great experience. Rodney and Monty were both amazing employees!

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DealerRater Oct 26, 2020

After working with 3 different Kia dealers in the PHX area, Tempe Kia proved to be the best by far: friendly sales staff (trying to make the sale of course, but not excessive pressure), and a very smooth paperwork process that took less than an hour (when I told them I was not buying any add-ons period, they took me seriously, which I was). Best car-buying experience from a dealership I've had in years.

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DealerRater Oct 9, 2020

I came in to buy the sportage I currently lease. It was an easy experience with no hassles to purchase a new vehicle. I love the sportage I am in now.

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DealerRater Sep 13, 2020

Easy to deal with Great sales people Highly recommend this Kia Ron was a great pleasure to work with and enjoyed his honesty and integrity 😁

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DealerRater Aug 31, 2020

Worked quickly to find what I was looking for in manual transmission, which is not as easy anymore. Process was stress-free, and staff friendly.

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DealerRater Aug 29, 2020

Ron was very helpful, knowledgeable, and friendly. Although I was unable to get a vehicle, I would still recommend his expertise at Tempe Kia. Thanks again.

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DealerRater Aug 26, 2020

My experience with Tempe Kia was very helpful and friendly. This my second time buying a car here was good as the first . My sales person was friendly and used no pressure to buy and was able give me options to meet my needs. I highly recommended them

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DealerRater Aug 10, 2020

Charlie S. is awesome to deal with. I would highly recommend because he is NOT your typical pushy salesman. The other staff we met, awesome too (especially Ron and Mani).

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DealerRater Aug 6, 2020

Sales process was easy - no pressure and lots of stock. Salesperson knew the vehicles and features and everyone was very friendly. End to end smoother process than many dealerships I’ve visited.

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DealerRater Jul 25, 2020

Mikaela Wisniewski was very courteous and helpful. Answered all our questions and more than went out of her way to let us test drive various models.

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DealerRater Jul 19, 2020

Joe was very professional and gave us the best service it the world. I would recommend his service to anyone in need of a new car.

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DealerRater Jul 19, 2020

Mikaela and josh were great to work with. Fast and easy to get in and out. Great prices. No hassle. Clean dealership large selection of kia.

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DealerRater Jul 18, 2020

This is the first time I enjoyed buying a car! David Bright was a pleasure to work with. Everybody there is nice and treats you with respect. It was a pleasant experience and recommend anyone looking for a car to go there! Thank you for a great car and experience! It is hard for me to remember names due to a brain injury. Each person we worked with was great! Dawn and Steve Berryman

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DealerRater Jul 12, 2020

I bought a car and I love it! GREAT vehicles and customer service! Thank you Jo for selling us a great vehicle....keep up the good work

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DealerRater Jul 7, 2020

Working with Mr. Bright on purchasing my 2020 Challenger was truly among the best customer service I have ever received! He was very helpful, thorough and knowledgeable! I would definitely recommend friends and family to him and will also be making my next purchase with him as well!

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DealerRater Jul 5, 2020

I was so impressed with Tempe Kia! Our salesperson Ron was knowledgeable, kind, and made our car buying experience wonderful! All staff were helpful and amazing! I would definitely recommend to anyone I know. A+ customer service. We went in to purchase a car, but ended up buying 2 cars.

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DealerRater Jul 5, 2020

Rodney was great! Actually a pleasant experience at a car dealership. Who knew that was possible! Lol No pressure and all questions answered. Would definitely recommend this dealership!

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DealerRater Jul 5, 2020

It was a great experience at the dealership. Your representative Ron Vidal was extremely knowledgeable and a true pleasure to deal with. I look forward to making a purchase when a vehicle comes available.

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DealerRater Jul 2, 2020

Amazing Consultant and truly cares about customers ideals. Taught us about handling finances and also addressing how to manage our credit when purchasing a car for the first time.

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DealerRater Jun 29, 2020

Ron at Tempe Kia provides great service when helping my mom and I purchase a new Seltos! I would definitely recommend coming to this dealership to others.

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DealerRater Jun 26, 2020

Joe was a great salesman, he was thorough with his demonstration of the car. Patient and worked with me to get me the best numbers.

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DealerRater Jun 21, 2020

Tempe Kia was very courteous and professional. Our salesman, Rodney Husmann treated us well and was very efficient. We couldn’t ask for better treatment.

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DealerRater Jun 16, 2020

We dealt with Charlie Stuart. It was an absolute pleasure to work with Charlie!! He is knowledgeable of his vehicles and desires to satisfy his customers !

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DealerRater Jun 13, 2020

Chuck and Charlie are so helpful! They care about my needs and helped me find a car that makes the most practical sense. You can’t go wrong when working with these two.

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DealerRater Jun 12, 2020

Joe was very helpful he helped us be able to get the car we wished to get it. Were from California and was driving through arizona and stopped to look at cars due to we had a hotel in phoenix. He was very helpful and helped a lot.

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DealerRater Jun 11, 2020

Mikaela and Ron were awesome! They made this process so easy and painless. We had to reserve and put a down payment on since they were slowed down because of COVID19. So excited to get our Telluride!

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DealerRater Jun 7, 2020

Dealership was very friendly. Joe was a great partner and made my car shopping experience super easy. I would recommend this dealership to my friends and family.

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DealerRater Jun 2, 2020

Rolando was wonderful! He explained everything and made this a very easy process! He was so easy to talk to. Great asset on your team!

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DealerRater Apr 27, 2020

Everyone was very professional and super helpful. No pressure. Would buy another from them. Got us in and out quickly and was very informed about their product.

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